Delivery and Service Terms

Products purchased through VAM (Visit Anatolia and Mesopotamia) are not physically shipped goods, but rather travel and experience services performed on a specific date. This page explains the conditions under which and when the service will be provided.

1. Reservation Confirmation

After successful completion of payment, your reservation details (date, package content, number of participants, contact information) are sent to your registered email address. This email serves as the official confirmation of your reservation.

2. How the Service Is Provided

Depending on the package you purchased, the service may include the following elements:

• Guided tour and itinerary
• Accommodation reservation (through partner facilities)
• Local transport organization
• Entrance fees and special experiences (if specified in the package)

The full scope of each package is detailed on the relevant package page.

3. Service Date and Duration

The date on which the service is performed is the date selected during the reservation or specified in the confirmation email. Date change requests are subject to the conditions specified on our Cancellation and Refund Policy page.

4. Delivery of Documents and Information

Documents related to your reservation, such as vouchers, itinerary details, meeting point, and guide contact information, are sent electronically by email before the service date. It is therefore important that the email address provided at the time of reservation is correct and accessible.

5. Participant Obligations

For the smooth performance of the service, participants should observe the following:

• Being present at the meeting point at the specified time
• Carrying a valid ID/passport document
• Informing us of any health conditions, mobility limitations, or special needs before the reservation

6. Inability to Provide the Service

If the service cannot be provided as planned due to force majeure, weather conditions, safety reasons, or decisions by local authorities, the Buyer is notified as soon as possible and offered alternative dates, an alternative program, or refund options.

7. Third-Party Service Providers

Accommodation, transport, and certain experiences may be provided by local partner service providers. Their own terms and policies may also apply; relevant information is provided on the package page or in the reservation confirmation in such cases.

8. Contact

For questions about the service process: info@visitvam.com · +90 543 683 7978