Privacy Policy

At VAM (Visit Anatolia and Mesopotamia), we take the security of your personal data seriously. This Privacy Policy explains for what purposes we process the personal data collected through our website, with whom it is shared, and your rights as a data subject.

1. Data Controller

This platform is operated by Narin Kalçık (sole proprietorship), based in Tuşba/Van, Türkiye. As data controller, we process your personal data in accordance with Turkish Law No. 6698 on the Protection of Personal Data ("KVKK") and the applicable EU General Data Protection Regulation ("GDPR").

Contact: info@visitvam.com · +90 543 683 7978

2. Personal Data Collected

The following data may be collected while using our website and services:

• First and last name, email address, phone number
• Billing/delivery address information
• Reservation and travel preferences (destination, date, number of people)
• Limited payment-related data (full card details are not stored by us and are processed by the payment provider)
• Site usage data (IP address, browser information, cookies)

3. Purposes of Processing

• Carrying out reservations and package purchases
• Responding to customer service and support requests
• Fulfilling legal obligations (invoicing, accounting records)
• Improving service quality and analyzing site performance
• Marketing and informational communications, where you have given explicit consent

4. Parties with Whom Data Is Shared

Your personal data may be shared with the following parties to the extent necessary to provide the service:

• The payment provider processing payments (iyzico and related banks)
• Local tour operators, guides, and accommodation facilities where the reservation is carried out
• Authorized public institutions and organizations in case of legal obligation

Beyond those listed above, your data is not shared with third parties for commercial purposes or sold.

5. Data Retention Period

Your personal data is retained for as long as required by the purpose of processing and by statutory retention obligations (e.g., 5 years for documents under the Tax Procedure Law). At the end of this period, the data is deleted, destroyed, or anonymized.

6. Cookies

Our site uses cookies to improve user experience and analyze site traffic. You can disable cookies in your browser settings; however, some site features may not work properly in that case.

7. Rights of the Data Subject

Under KVKK Article 11 and GDPR Articles 15-22, you have the following rights:

• To learn whether your personal data is being processed
• To request information about processed data
• To request correction or deletion of data
• To object to processing and withdraw consent
• To request the transfer of your data to another data controller (data portability)

To exercise these rights, you can contact us at info@visitvam.com reach us.

8. Data Security

Appropriate technical and administrative measures are taken to ensure the security of your personal data. Your payment information is not stored directly by us; it is processed through the PCI-DSS-compliant infrastructure of the payment provider.

9. Policy Changes

This Privacy Policy may be updated from time to time. The current version is always published on this page.